![]() Enhances customer satisfaction: Happy and engaged frontline employees boost customer loyalty and satisfaction.Encourages innovation: Open communication fosters a culture of creativity, prompting employees to share their ideas and collaborate with colleagues. ![]() Promotes productivity: Beyond the link between happiness and productivity described above, open communication ensures transparency and alignment.Improves retention: Employees who interact with their supervisors often are less likely to leave on a whim.Boosts morale: Frequent conversations build trust between employees and managers.Whether occurring in person, on the phone, online, or via a combination of all three, regular communication drives engagement in the following ways: And when it comes to the workplace, this requires two-way participation between employees and managers. When employees build an emotional connection with their work, they’re more likely to feel valued and motivated.Ĭommunication is the building block of emotional connection. These qualities are also infectious-meaning that one staff member’s happiness can influence the entire team and even your customers.īut how can employers promote a happy workplace culture? It largely comes down to engagement and communication. Workplace happiness also improves staff retention, employee engagement, and overall team spirit. But productivity isn’t the only reason to promote employee well-being. In other words, spreading good vibes benefits both employees and managers. “We found that when workers are happier, they work faster by making more calls per hour worked and, importantly, convert more calls to sales,” Professor Jan-Emmanuel De Neve, one of the study’s researchers, explains: In fact, a recent study showed that happiness correlates to a 13% boost in employee productivity. Read “150 Ways to Appreciate Your Employees” Why consistent engagement is important for employees and managers “It’s difficult to put into words how much we appreciate you.”.“I can always count on you to produce excellent work.”.“You’re headed in the right direction.”.“I knew you could do it and I hope you keep it up.”.“I’m grateful to have you on the team.”. ![]()
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